Analystica’s feedback channel is for organisations who receive feedback and want an efficient way to handle every feedback within the organisation. Initialization of the service is fast and easy.

This is how the system works:

• The feedback forms can be defined freely. Use as many form variations with logic as you want to
• The feedback is automatically sent to the right person inside the organisation
• Email / SMS -notifications automatically ensures that all feedback is noticed
• Answering, commenting and redirecting a feedback are standard functions
• Attaching documents to questions, answers and comments is easy
• Feedback can also be redirected to third parties who can handle the feedback in the same way as your personnel
• Automatic reminders if the feedback is not handled within a predefined time period
• If the feedback requires additional information, the user is easily able to contact the person who gave the feedback
• Feedback can be postponed if required
• Notification to the feedback source of actions taken when the feedback has been processed
• Feedback source can reopen the feedback if dissatisfied with the answer
• Define own actions that can be entered by the person handling the feedback
• Versatile analysis and report creation from the feedback data
• Easy and secure solution for any size of organisation
• Do your other surveys with the same softwae
• User interface in English, Finnish, Swedish, and Polish. Forms can be defined in any languages